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Terms and Conditions

As is the policy of all reputable travel groups and agents, we hereby present you with our booking conditions:

BOOKING CONDITIONS

All arrangements made between us, The COMPANY, and you, The CLIENT, are subject to the following booking conditions and form the basis of your contract.

1. BOOKING

The Company are authorised by the owners, or their representatives, to offer their property(s) for rental. We can only confirm a booking in writing upon receipt of the relevant requested payment and signed booking form. A contract will exist from the time you place a booking, by telephone or otherwise, and provide is with the means to obtain the requested payment, deposit or full, by issuing us with your credit or debit details, cheque, cash, or any other accepted form of payment. Any payment(s) received by any method are subject to the conditions stated within (parts 1-8), and cancellation for any reason will also be subject to these conditions at all times. Should you wish to make any changes to your confirmed booking, you must notify us in writing. Whilst we will endeavour to meet your requirements, we cannot guarantee that we will be able to meet any such requests. Any accommodation booking is only for the use of the Clients named and numbered on the booking form, and any subletting, sharing, over occupation or assignment is prohibited. Entry and departure to/from the property is strictly as per the dates stated on the booking form. Entry time 16:00 and departure time 10:00. Failure to depart on time will be a breach of the contract and can result in the client being charged 1 extra week's rental. Credit card payments are subject to a service charge.

2. COMPLAINTS

Any complaint regarding the accommodation must be advised to the managing agent or keyholder within 48 hours of your first arrival. These complaints must be itemised, and presented in writing to the local managing agent /keyholder who will issue a receipted, signed/stamped & dated copy of your complaint(s). This copy must be obtained and be forwarded to the Company (by recorded delivery), if and when requested. We will be unable to accept any subsequent claims unless this procedure is carried out in full compliance as stated above. The Company will have no liability and will not investigate any complaint submitted after completion of the rental period.

3. PAYMENTS

All bookings are subject to a 30% non refundable deposit. For LATE BOOKINGS, within 8 weeks of departure, you are required to convey the full payment and signed booking form immediately. This booking would then be subject to written confirmation. Any outstanding balance is due for payment 8 weeks before the date of departure. A reminder will be sent prior to the due date, but we cannot guarantee receipt. It is the responsibility of the party leader to ensure the final payment is made by the due date. If payment were not received on time, we would endeavour to contact the party leader to request the payment. However if payment was still not forthcoming within 7 days of the due by date, or it was indicated that payment would not be forthcoming, we would have no alternative, and shall be entitled to cancel the booking and retain the deposit without notice.

4. INSURANCE - SECURITY & DAMAGE / INJURY

It is a condition of booking that the Client and their party has full insurance to cover against personal injury, damage, cancellation and medical insurance. All baggage, money and personal possessions remain at all times and in all circumstances at the Clients' risk. Suitable insurance cover should be purchased to protect any items of value.

5. SERVICES

We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals. Or by the failure of local services for any length of time, such as electricity, water supply, electric or gas equipment. Or for the unavailability of any general amenities, including television (analogue or satellite), swimming pools that may have to be drained and re-filled from time to time, road works or condition of roads. It should be noted that many villas in this region have final access via dirt track only. As we have no jurisdiction, we cannot guarantee availability in regard to community pools. It should be noted that most swimming pools are not available during the winter months, the usual available period for most complexes is May - October, but this is completely at the discretion of the complex President. The use of all electrical items such as- washing machine, dishwasher, iron, radio/cassette, kettle, coffee maker etc. is entirely at the discretion of the user, and the Company will not be responsible for any injury or damage that may be a result of such usage. The owners of each property, or local agents, provide the linen & towels, and the Company will not be held responsible for the quantity or quality of such items. A guarantee cannot be given to the availability, or condition of BBQ's. Views from the property may change from time to time due to happenings/building beyond our control, and cannot therefore always be guaranteed.

6. CLIENT RESPONSIBILITY

The Client is responsible for taking reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment furniture and utensils etc must be left clean and tidy which includes the crockery and cutlery, cleaned and stored in the appropriate cupboards, and ensure that the cooker, microwave and fridge are clean. On departure the Client will be responsible for making the accommodation secure with all doors and windows locked and the key left where instructed. The Client shall ensure that no member of the party engages in any activity in or around the property or swimming pool, which may cause damage or offence to the neighbours. The Client shall also ensure that all rubbish is cleared away from the property and placed in the communal dustbins. Except in the case of normal wear and tear the Client will be responsible for making good any damage or loss to the property or its contents, which has occurred due to accidental, negligence, wilful damage or irresponsible behaviour on the part of those occupying the property and their guests. The Client will pay for the cost of replacement or rectifying damage from the security held by the Company.

7. SECURITY DEPOSIT

This is required for a number of properties, and can be charged either before, or after the rental period - up to 21 days. When requested, this deposit (or Credit/Debit Card details) must be supplied with the final payment. Any claim(s) must be settled in full immediately upon request, and can automatically be charged to the Credit/Debit Card number provided. The security deposit requested is a nominal only amount, and claims over & above this amount will be charged in full. All claims are completely at the discretion of the local agent/owner, who always has the last say on the total claim amount, which is applicable to any item within the property and its grounds, or neighbouring property.

8. LIABILITY

Sol Villas is an online marketplace and not a travel agent, as such the Company accepts no liability whatsoever for any aspect of the arrangement and, in particular, accepts no liability for any loss, personal injury / illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided, the owners of each property, or their representatives, can at any time and without prior notification, make changes to their property, we cannot therefore accept liability for any discrepancies upon arrival. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of property material or accommodation.

9. FORCE MAJEUR

The Company and the owner regret that they cannot accept liability or pay any compensation where the performance or prompt performance of their contractual obligations is prevented or affected by 'force majeur'. In these terms and conditions of hire, 'force majeur' means any event which the Company, the owner or the suppliers of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.

10. CANCELLATION

Cancellation of your booking may be given at any time providing that it is made by the person who signed the booking form, and is communicated to us in writing & by recorded delivery. In this event the following percentages of the entire cost of the booking will be charged:

Days before Departure	Amount
90 days or more	All monies refunded less deposit
90 - 61 days	50% of total cost
60 - 46 days	75% of total cost
45 - 31 days	90% of total cost
30 - 1 days	100% of total cost

In the unlikely event that the property becomes unavailable or uninhabitable the Client will be offered alternative accommodation. If you reject this we will at your request, and in full and final settlement, refund monies paid to date for the accommodation only. The Company or owner / agent will not be held liable for any cancellation costs or administrative charges for travel arrangements. Adequate insurance should be taken out to protect against cancellation of all booking aspects.

We accept all major credit and debit cards.

© SOL VILLAS. All rights reserved.
3 Pinewood Close, Heaton Mersey, Stockport, SK4 3NF, England.
Tel/Fax: 0161 4322049 (From outside the UK) Tel/Fax: 00 44 161 432 2049
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