Terms and Conditions
As is the policy of all-reputable travel groups and agents, we hereby present you with our booking conditions:
BOOKING CONDITIONS
All arrangements made between us, The AGENT, and you, The CLIENT, are subject to the following conditions at all times:
1. BOOKING
As agents we are authorized by the owners, or their representatives, to offer their property(s) for rental, and can indicate if a property is available between certain dates. However we can only confirm a booking in writing upon receipt of the relevant/requested payment and signed booking form. A contract will exist from the time you place a booking (by telephone or otherwise), and provide is with the means to obtain the requested payment (deposit of full) by issuing us with your credit or debit details, a cheque, cash, or any other accepted form of payment. Any payment(s) received (by any method) are subject to the conditions stated within (parts 1-8), and cancellation for any reason will also be subject to these conditions at all times. Any accommodation booking is only for the use of the clients named or numbered on the booking form, and any subletting, sharing, over occupation or assignment is prohibited. If for any reason we have to cancel your booking, we shall make every effort to offer you a suitable alternative, if you reject this we will at your request, and in full and final settlement, refund all amounts paid to date.
Entry and departure to/from the property is strictly as per the dates stated on the booking form. ~ Entry time 16.00 and departure time - 10.00. Failure to depart on time will be a breach of the contract, and can result in the client being charged 1 extra week's rental.
Credit card payments are subject to a service charge.
2. COMPLAINTS
Any complaints regarding the accommodation must be advised to the managing agent or keyholder within 48 hours of your first arrival. These complaints must be itemized, and presented in writing to the local managing agent /keyholder. A receipted, signed/stamped & dated copy of your complaint(s) must be obtained and be forwarded to us (by recorded delivery), if and when request. We will be unable to accept any subsequent claims unless this procedure is carried out in full compliance as stated above.
3. PAYMENT BALANCE
Any outstanding balance is due for payment 8 weeks before the date of departure. A reminder will be sent prior to the due date, but we cannot guarantee receipt. It is the responsibility of the party leader to ensure the final payment is made by the due date. If payment were not received on time, we would endeavour to contact the party leader to request the payment. However if payment was still not forthcoming within 7 days of the due by date, or it was indicated that payment would not be forthcoming, we would have no alternative, and shall be entitled to cancel the booking and retain the deposit without notice.
4. LATE BOOKINGS
For bookings within 8 weeks of departure, you are required to convey the full payment and signed booking form immediately. This booking would then be subject to written confirmation.
5. SECURITY
All baggage, money and personal possessions remain at all times and in all circumstances at the owners (the clients) risk. Suitable insurance cover should be purchased to protect any items of value.
6. SERVICES
We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighboring property, land, tenants/clients or animals. Or by the failure of local services for any length of time, such as electricity, water supply, electric or gas equipment. Or for the unavailability of any general amenities, including television (analogue or satellite), swimming pools that may have to drained and re-filled from time to time, road works or condition of roads. It should be noted that many villas in this region have final access via dirt track only. As we have no jurisdiction, we therefore cannot guarantee availability in regard to community pools. It should be noted that most swimming pools are not available during the winter months, the usual available period for most complexes is May – October, but this is completely at the discretion of the complex President. The use of all electrical items such as- washing machine, dishwasher, iron, radio/cassette, kettle, coffee maker etc. is entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage. The owners of each property, or local agents provide the linen & towels, as we have no control over the amount or quality of such items, we can therefore not be responsible for such. A guarantee cannot be given to the availability, or condition of BBQ’s. Views from the property may change from time to time due to happenings/building beyond our control, and cannot therefore always be guaranteed. Any damages/breakage’s must be replaced or paid for. We retain the right to charge for damages/breakage’s upon your return, if not replaced or paid for at the time of occupancy.
7. CANCELLATION
Cancellation of your booking may be given at any time providing that it is made by the person who signed the booking form, and is communicated to us in writing & by recorded delivery. In this event the following percentages of the entire cost of the booking will be charged:
Days before Departure |
Amount |
| 90 days or more | Deposit only |
| 90 - 61 days | 50% of total cost |
| 60 - 46 days | 75% of total cost |
| 45 - 31 days | 90% of total cost |
| 30 - 1 days | 100% of total cost |
Adequate insurance should be taken out to protect against cancellation of all booking aspects.
8. SECURITY DEPOSIT
This is required for a number of properties, and can be charged either before, or after the rental period - up to 21 days. When requested, this deposit (or Credit/Debit Card details) must be supplied with the final payment. Any claim(s) must be settled in full immediately upon request, and can automatically be charged to the Credit/Debit Card number provided. The deposit requested is a nominal only amount, and claims over & above this amount will be charged in full.
All claims are completely at the discretion of the local agent/owner, who always has the last say on the total claim amount, which is applicable to any item within the property and its grounds, or neighboring property.
